Privacy Policy

1. Introduction

MCS Career Counselling & Guidance Centre ("MCS", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mcscareercounsellor.com or use our services.

By accessing our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and other contact details you provide when filling out our intake form, booking a session, or contacting us.
• Academic & Career Information: Grade level, stream preferences, career interests, and psychometric assessment responses shared during counselling sessions.
• Payment Information: Transaction details and payment screenshots submitted through our payment process. We do not store full card or banking credentials.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected automatically via cookies and similar technologies.
• Communications: Messages, enquiries, and feedback you send us via email, WhatsApp, or our contact form.

3. How We Use Your Information

We use the information we collect to:

• Provide, personalise, and improve our career counselling services.
• Process bookings, intake forms, and payments.
• Communicate with you about your sessions, enquiries, and updates.
• Send appointment reminders and follow-up resources via email or WhatsApp.
• Analyse website usage to improve user experience.
• Comply with legal obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party tools we use to operate our website and services (e.g., Supabase for data storage, Resend for email delivery, Twilio for WhatsApp messaging, Calendly for scheduling). These providers are contractually obligated to keep your information confidential.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (including Google Analytics) to monitor activity on our website and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Counselling session records are retained for a minimum of 3 years to support ongoing guidance and follow-up.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are designed for students, including minors. When a minor uses our services, we require parental or guardian consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at meetikaseth@mcscareercounsellor.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: